Frequently Asked Questions

At Coolestthingstobuy.com, we are committed to providing you with an exceptional shopping experience. To ensure clarity and transparency, we have compiled a list of frequently asked questions regarding various aspects of our products, services, and policies.

These FAQs aim to provide quick and comprehensive answers to common questions. If you can’t find the information you’re looking for or have further questions, our dedicated customer support team is available at [email protected].

Are your shipments guaranteed?

Yes, we guarantee the safe and timely delivery of your orders. Should any issues arise, we will promptly address them and find a satisfactory solution.

Which countries do you ship to?

We primarily ship to the USA and offer worldwide delivery.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard), and PayPal.

How long does it take to process an order before it is shipped?

Our order processing time is typically 2 to 4 business days. During this period, we ensure that your order is carefully inspected, prepared, and packaged with the utmost attention to detail. Once processing is complete, your order will be shipped, and you will receive a shipping confirmation email with relevant tracking information. 

How long will it take for me to receive my order?

Delivery times vary depending on the shipping method and destination. Generally, delivery within the United State takes 7-12 business days.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to check the status and current location of your shipment at any time.

Do you accept returns/exchanges?

Yes, we gladly accept returns and exchanges. We want to ensure you have enough time to evaluate your purchase and decide if it meets your expectations. Our standard return period is 30 days from the delivery date. This period gives you ample opportunity to inspect the item and, if necessary, return it.

The return process can be initiated by contacting our customer support team. For more information, please refer to our return and refund policies.

Which products can be returned?

To determine if a specific product is eligible for return, please read our return policy on our website. If you have doubts or questions about a particular item, our customer support team is available to guide you through the process.

What happens if my order arrives damaged?

We apologize for any inconvenience. If your order arrives damaged, please contact our customer service within 30 days of receiving the package. To expedite the process, provide videos/photos of the unboxing. We will promptly assess the situation and arrange for a replacement or a refund according to your request.

Learn more about our return policy here.

Thank you for taking the time to read our frequently asked questions. We hope this provides you with all the important information to make your shopping experience with us as smooth as possible.

If you have any further questions or need additional assistance, please do not hesitate to contact us. Our customer service team is here to help you and ensure you have a great shopping experience. We look forward to hearing from you!