Thank you for choosing coolestthingstobuy! We strive to provide you with high-quality products and an exceptional shopping experience. Please read our return policy carefully to understand your rights and responsibilities in the event of returns and refunds.
Defective/Damaged Orders
You can return items within 30 days of the delivery date. If you encounter defective or damaged items or receive the wrong product, please contact us at [email protected] and include a video of the unboxing process (this is crucial for verifying the condition of the order upon receipt).
Once we have received your video footage and all other relevant information, we will carefully review it to decide whether to accept or reject your return request. You can expect a response from us within 24 hours of sending your email. If your return is approved, you will receive a unique return number and detailed instructions on the proper procedure for returning the item.
We would greatly appreciate it if you could send us the product along with the provided return number within 7 days of receiving the confirmation email. Please note that the return process will no longer be valid after this period. Once we receive the product, our dedicated team will initiate the refund process within 48 business hours. Alternatively, if you opt for a replacement, we will ensure that an intact product is sent to you promptly.
Change of Mind
We understand that customers sometimes change their minds after receiving a product. In such cases, we offer a return or refund option.
Request Acceptance Time: You can return your items or request a refund within 7 days of the delivery date.
Condition: Items should be unused, in their original condition, and packaging.
Return Process Explanation: Please send the product to our warehouse address. Once we receive the return, we will process the refund or replacement within 48 hours.
Shipping Fee: The return shipping fee is borne by the customer.
Cancellation After Order Placement
If your order is still in the processing phase, we will refund the money within 24 hours after the cancellation request.
If your order has already been shipped and has a tracking number, we will contact the shipping service within 3 days to check the possibility of cancellation. If the shipping service can cancel the order, we will arrange a refund within 24 hours after confirmation by the shipping service. If the shipping service cannot cancel the order, the customer should wait for the receipt of the goods and then proceed with the return. Once we receive the returned items, we will process the refund within 48 hours.
The Package Never Arrived
If your package has not arrived within the expected delivery time, please contact us at [email protected] to proceed with the return process as described above. Our team will ensure that a replacement delivery or refund is provided as quickly as possible.
Refund Method
Once we have received your returned product, we will initiate the refund to your original payment method within 48 hours. It will then take an additional 2-3 days for the refunded amount to appear in your payment account.